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1. Brief introduction (UPPEN)

Uppen, an ultraportable refillable pod system, adopts a specialized antibacterial material for the mouthpiece, which effectively reduces the ability for bacteria to multiply, providing a more sanitary experience.
According to the testing carried out by ALD laboratory , the antibacterial rate of the mouthpiece against three conventional bacteria within 24 hours was over 99.9%. Meanwhile, the delicate anti-loss-design pen cap avoids stains from blotting on the mouthpiece in daily carrying and storage.
Uppen is equipped with the latest Flax-based ETCHIP? technology. Uppen is the worlds first mouth-to-lung vaping device that adopts a strip coil, which solves the problems of spitting and popping due to uneven working temperatures.
This pod kit was designed for people chasing both hygiene and style, we focus on each detail during use and strive for easier, more pleasant and perfect experience.

2. Q&A ( End users)

Where can I buy it?

UPENDS is now establishing its global distribution channel, you will see it in most of vape shops and online stores soon. We suggest to place order through the official website: www.upends.com

It comes with antibacterial mouthpiece, but how can I believe/feel that?

The picture shows testing report issued by 3rd party labs.

Adopted silver ion on the food-grade POK mouthpiece, the antibacterial rate against three common bacteria(Escherichia coli, Staphylococcus aureus and Candida albicans) within 24 hours was over 99.9%.

It can significantly reduce the risk of bacterial contamination or infection in daily use.

My Uppen does not work after XXX days using, what can I do?

1. Provide with purchasing evidence or online order #.

2. If local retailers do not offer return/exchange service, send back to warehouse:

US: 2110 S Parco Ave. Ontario, CA 91761

UK: The Logistics Department Unit 1, 23 Dorothy road, Leicester, LE5 5DR

3. We will send new product to you if returned product is defective (within 7 working days)

We should try to exchange instead of returning.

Does it support fast charging?

IF My Uppen cap was lost, how can I get a new one?

www.upends.com

If you order more than $50, we will provide you with FREE cap.

Your warranty?

We offer a 6-month warranty, during this period please feel free to contact us for any question:

info@upends.com

The battery gets warmer or hot when charging, is there any risk?

We recommend to charge your Uppen with original or authorized USB cable. It will get warmer when charging in car because the output voltage is higher than AC adaptor. There is no potential risk for use.

Does it work with THC/thick oil?

Absolutely not.

The flax-based ECHIP coil is ideal for Freebase eliquid, Nicotine Salts and CBD eliquid, but not for THC.

How long it take for fully recharged?

About 1 hour

What's the pod lifespan?

If you use Freebase, Nic salt or CBD eliquid with VG ratio less than 70%, the pod could support 3-5 refillings. The lifespan might be shortened if you use more sweet eliquid or higher VG ratio.

Does it support both MTL and DTL?

The air tunnel of Uppen pod supports both, you can use it as a stick-pod system.

Surely you can do a medium-DTL when eliquid is with lower Nicotine strength (3-6mg Freebase/20mg Nic salt...)

What's the price if I order more than 3 kits for my family/friends

Please select the quantity on purchasing page, the price and shipping cost will be automatically calculated.

Do you have different pod resistance?

At present we have only 1.2 ohm, and will release new options in the near future.

Basing on numberous testing in development, 1.2ohm with dual-layer flax generates the best flavor, it can match most of hot selling eliquids with VG 40%-60%, especially it performs perfect with Top 10 Nic salt, such as NKD100, Beard Vape, Dinner Lady, Vapmire, Riot Squad...

Is it cotton or ceramic?

How many puffS for each pod?

That depends on inhale volume/puff. The fully filled pod will bring more than 200 puffs for normal use.

Does the LED indicator only display WHITE and RED color?

Uppen comes with a basic and easy indicator solution: Red LED light indications: batter power is 1%-30% white LED light indicates: batter power is 30%-100% .

Does it work well with XXX eliquid?/What's the eliquids it supports well?

Basing on lots of testing & comparison in our laboratory, the Top 3/5/10 eliquids we recommend are Naked, Vampire, Dinner Lady, Riot Squad...

It's more likely to be individual preference because every vaper has his/her favorite one among thousands of brands, flavors, Nicotine strength... Welcome to share your own experience with your favorite eliquid through UPENDS Ins/FB/Twitter.

3. Q&A ( Distributor/Wholesaler/Retailer)

What's the wholesale price because I cannot find it on website

You must be a registered buyer to see our prices. We do this to protect our customers and promote your business. We do not sell our products at retail and therefore do not advertise our wholesale prices.

New Buyers Click here to Register

Can we return the product if it's underperforming or sells slowly?

We have 60 days free-return program for global partners, please contact brand@upends.com for more info.

Do you have pricing control strategies?

Yes, there will be pricing agreement stating minumum prices and RRP between distro/wholesaler and UPENDS, to ensure that Uppen is both competitive in the market and provides a healthy margin to our partners.

Our sales team will send you the template upon your purchasing order.

What's your marketing plan?

Please advise your email then we will send you the global marketing plan in 2020 Q2-Q3

Do you have partners in XXX market?

Please send email to brand@upends.com, we will reach out to you within 24H

Do you have ECID for Europe Market?

Yes, we have already submitted TPD application in March, 2020. The ECID is 03847-20-10001. There might be delay in some countries due to COVID-19, we will update the TPD list frequently.

Is Uppen open pod system or closed one?

It's open pod system with 600mAh battery, 1.2ohm pod.

Do you have safety report for this product?

Yes, besides CE, ROHS and battery MSDS report, we also have antibacterial report issued by 3rd party lab.

Material?

*Anodized Aluminum with laser carved logo

*The pod is made of POK+Silver ion and silicone plug

*Cap is PC soft material with UV coating

*The clip and top side of cap are 18K gold-plated.

Why IS strip coil?/The difference?

To increase the vaping efficiency, in this way every slight draw can generate enough vapor while brings pure flavor.

Besides, the strip structure can heat equally to avoid burning taste, to ensure a longer life span.

Do you have stock?

We have inventory in UK and USA-based warehouse,

the local delivery and fast after-sales service is available now.

When can you ship out the fisrt batch? Leadtime?

For Europe/America region:

Procedure is: Place order-Deposit 30% or 100% prepaid-Delivery-Offer and set up sales material-After sales service.

Leadtime w/o special requirement: 2-3 days;

Leadtime with Special requirement: 7-10 days (Customized user manual/package/sticker)

Production capacity?

Daily output:

Kits 20,000 units, Pods/Coil 50,000 units

What is the MOQ and price

We can start with a lower MOQ, price depends on quantity.

If we want to be a exclusive

Send email to brand@upends.com

Exclusive contract: Territory, Time, Order amount per month/season, terms.

What is the payment term?

1 month credit for VIP customer (Only Top 10)

100% T/T before shipment for all customer.

Company/Factory background?
What is your company target market

Story of ALD group: OEM history, key customers, products, R&D and mfg experiences, top 5 mfg...

Target market: Europe, North America, Asia...